• About Me
  • My Process
  • Highlights
  • Resume
  • Portfolio
  • Get in Touch

Jeremy Miller

Product Designer

Howdy

My name is Jeremy.
I design things.

peep my process

About Me

You can’t build great software without great relationships.

20+ years designing and leading.

Dad • Author • Podcast host • Player • Coach

Still learning Hungarian.

See my work
Hear the podcast

$629M

Marketplace revenue supported by the buyer experience my team owns

81K

Active buyers on the platform we design for

20+

Years designing & leading product teams

3 mo.

From Figma-first to shipping production code with AI

I’ve been designing software since the early 2000s. I’ve been leading the teams that build it for the last several years.

For most of my career, I’ve been designing high stakes software for people like MRO technicians, aerospace engineers at places like Delta, FedEx, and more. They’re working in high-stakes environments where bad UX can cost them… Big time.

These days, I’m as focused on growing my design team as I am on the work itself. Building the conditions for great design to happen, like the team culture, stakeholder trust, and seamless cohesion between design and engineering. That’s the job.

We’re using new AI tools to move faster. But the human parts of the job aren’t going anywhere. That’s the part I wrote a book about.

Jeremy is a lot more than an outstanding UX artist, he truly has this magical capability to create digital experiences that re-imagine how people work. Everywhere Jeremy goes, he has a huge impact on the business outcome. He is capable of learning the domain, has a genuine interest in helping End Users with improving their day, and immerses himself in his work with a passion and professionalism that is infectious. I will always learn from, aspire to become, and forever call upon for my toughest UX challenges.

Magnus Akesson

CIO & VP – GE Power Manufacturing Division

My Process

Three months ago, my team opened Figma. Now we’re shipping code in Cursor. The process is being rewritten in real time.

That doesn’t mean process doesn’t matter. It means the parts that are human matter more than ever. Here’s how I think about the work, and where things stand right now.

01

Understand

The real problem is almost never the stated one. I get into the environment. I watch people work and take it all in before trying to fix it. A prompt can’t observe a technician squinting at a screen in the middle of the third shift.

02

Analyze

Data without synthesis is just noise. AI is useful for pattern recognition across large research sets, but I’ve watched it hallucinate themes that weren’t there. Verification against raw data is non-negotiable.

03

Design

My team shifted from Figma to shipping code in Cursor. We move faster and explore more directions. We’re still working on figuring out what we lose in this new normal.

04

Validate

We are not our users. No amount of synthetic feedback changes that. Real users in real contexts will always surface things we didn’t anticipate.

05

Learn

The best teams treat failure like data, not embarrassment. Our job is to stay curious enough to use that learning, and humble enough to admit when we were wrong. That gets harder the more senior you get.

Design & Research

  • Figma
  • Figma Make
  • FigJam
  • Maze
  • Marvin
  • Rally UXR
  • Jira
  • Google Drive
  • Pen & paper
  • Great relationships

AI & Data

  • Cursor
  • Claude
  • Claude Code
  • Snowflake
  • Looker

Jeremy is amongst the most talented and dedicated professionals I’ve had the pleasure of working with. He has a unique creative vision coupled with an ability to understand business needs. His foundation is solid with deep technical and design skills. All of this helps him lead teams and build amazing products.

Amith Nagarajan

Founder at rasa.io | Conscious Entrepreneur | Investor

Portfolio

  • All
  • 01. Product Design
  • 02. Design Leadership
  • 03. Mobile
  • 08. Front End Dev

Xometry Buyer Experience Redesign

GE Aerospace — Future CX Vision

myGEAerospace.com Portal Redesign

SmartShop Digital Execution

SmartShop Engineering Engagement

SmartShop Overview

BetterBookClub.com

ASAE Small Steps

Highlights

I’m not just a product designer, you know. I’m way deeper than that.

I’m just a regular guy with a lovely wife, two crazy kids, an old dog, and an older house. I like to garden. I like to go camping. I like to build stuff. I also wear a Cubs baseball cap when I’m not at work.

  • I’ve been happily married for eleven years.
  • I have two rambunctious sons, Linus and Arlo.
  • I have a pretty awesome dog, Buster.
  • I co-host a pretty awesome podcast, Retro Time.
  • My house was built in 1847.
  • I started a t shirt company with my wife.
  • I go camping as often as possible.
  • I probably drink way too much coffee.
  • I like to talk about product design.
  • I’m learning Hungarian.
  • Overall, I’m a pretty swell guy.
Man down. Man down.
WFH WFH
This dude loves cake pops. This dude loves cake pops.
Boys and their dog. Boys and their dog.
Behold. The wild Buster in his natural habitat. Behold. The wild Buster in his natural habitat.
Shout out to the love of my life, @cheekycherry504 Shout out to the love of my life, @cheekycherry504 and my two bad ass kids, Linus and Arlo. You're tattooed on my arm forever. I hope you dig it!
Boys day out. Boys day out.
Remember that time you had spare change in your po Remember that time you had spare change in your pocket for a phone call?
Looking pretty boss. Looking pretty boss.

Resume

  Download Resume

Experience

Edge Kase Design Co.a // Dec ‘23 – Present Design Partner

I specialize in guiding founders and software teams through the entire design lifecycle, from shipping products to building robust, long-term design operations and processes.

  • Strategic Alignment: Collaborated closely with founders and stakeholders to align design strategies with business goals, ensuring cohesive and impactful user experiences.
  • Streamlined Design Operations: Developed and implemented streamlined design operations and processes, resulting in improved efficiency and consistency across client projects.
GE Aerospace // May ‘21 – Present Sr Staff Experience Architect

UX Domain lead over the External Presence team for the Commercial Engine Operations business, leading a team of a product designer, an interaction designer, and a researcher

  • Unified GE Aerospace‘s Legacy Tools: Transformed disparate legacy tools into a cohesive experience for major customers like Delta and FedEx, resulting in enhanced usability.
  • Strategic Vision Development: Defined and implemented the strategic vision for GE Aerospace’s customer-facing software, leading to a more aligned product roadmap.
  • User Research and Insights: Conducted comprehensive user research through interviews, observational research, and ethnography, uncovering critical pain points and opportunities that informed product improvements and increased user engagement.
  • Empathy Building and Leadership Alignment: Crafted compelling stories of user pain points,fostering empathy among software leadership and aligning the team towards a shared product vision, enhancing collaboration and innovation.
  • Stakeholder Collaboration: Built strong relationships with diverse stakeholders, including executives, product teams, and engineers, achieving consensus and driving project success through effective communication and collaboration.
  • Complex Process Simplification: Created detailed service blueprints to clarify complex processes, identifying connections between front stage interactions and back stage systems, leading to more efficient workflows and streamlined operations.
GE Aerospace // Dec ‘18 – May ‘21 Staff Experience Architect

UX Domain lead over Core Services teams for the Commercial Engine Operations business, unifying shared services like global search, notifications and navigation.

  • Defined shared features like global search, notifications, and global navigation
  • Worked with a cross-functional team of visual designers, researches, engineering, and product to build consistent interactions, reduce redundancy and drive reuse across teams
  • Identified opportunities for the business to improve adoption and increase user efficiency while executing complex business processes
GE Digital // May ‘17 – Dec ‘18 Staff UX Interaction Designer // UX Lead SmartShop

UX Lead for SmartShop, an enterprise MRO SaaS app for GE Aviation and GE Power

  • Lead a multidisciplinary team of four UX designers across US and Europe to support four teams of developers working on SmartShop
  • Helped to define the product vision by working closely with stakeholders to establish feature road map, priorities, and timelines
  • Established and lead the execution of SmartShop’s UX strategy. Including planning & executing research efforts, workshops, and coordinating UX resources to effectively execute the plan
  • Coordinated and lead all research efforts at GE service shops globally, including on-site ethnographic research studies, user interviews, and usability studies
  • Helped engineering teams to quickly implement user stories by developing and maintaining the SmartShop UI design system. This includes Sketch libraries, all design system docs, and maintaining the SmartShop UI living style guide using Storybook
  • Established consistent functionality and interactions by facilitating design critiques
  • Coordinated UX resources to support the engineering teams on a two week sprint schedule
  • Delivered user insights to engineering teams by presenting the “ShopTalk” series, which explores learnings from user research
GE Power // May ‘16 – May ‘17 UX Interaction Design Lead

UX Lead for Brilliant Repair Services, an MRO solution for the Greenville Service Center

  • Understood user needs by conducting user research, testing and interviews with shop users
  • Translated user stories into intuitive user interfaces for GE Power Services apps
  • Crafted high fidelity, interactive prototypes using Axure
  • Quickly iterated and evolved prototypes using Agile development methodologies
Peter Mayer Advertising // Sep ‘15 – May ‘16 Web Developer
  • Worked with a multi faceted team to develop an array of digital advertising solutions
  • Mentored traditional designers to successfully design dynamic digital deliverables
Radolo // Nov ‘11 – Sep ‘15 User Interface Designer & Front End Developer
  • Simplified complex requirement documentation and user flows into intuitive UIs
  • Developed pixel perfect, standards compliant applications
  • Developed and maintained an evolving design library of assets and style guidelines
  • Mentored junior designer to help shape process and evolve design skills
  • Involved in all aspects of software development, including user research, requirements gathering, prototyping, development, testing, launch, and ongoing maintenance
Freelance // Jul ‘05 – Dec ‘13 Graphic Designer & Web Developer
  • Created award winning websites using the WordPress and WooCommerce platforms
Design the Planet // Jan ‘08 – Nov ‘11 Graphic Designer & Web Developer

Hobbies // Volunteer // Etc.

Beyond UX Design Podcast// Host Nov ‘22 – Present Host / Producer
  • Increased listener numbers to over 57,000 downloads with average of 25% month over month growth
  • Successfully released over 88 episodes on a weekly basis, ensuring a steady and engaging content flow for listeners
  • Consistently positioned in the top 100 design podcasts in the USA on Apple Podcasts
  • Earned perfect five-star reviews on Apple Podcasts, demonstrating listener satisfaction and endorsement of content quality
  • Ranked in the top 2.5% of podcasts, conducting and producing interviews with industry influencers and experts, solidifying the podcast’s reputation as a leading voice in UX design
  • Design, build, and maintain beyonduxdesign.com
Mento Design Academy // Jan ‘22 – Present UX Design Mentor
  • Work with aspiring UX designers over a six month cohort to prepare them for their first job.
  • Guided and supported aspiring designers through a comprehensive curriculum, providing personalized feedback, fostering development, and ensuring successful course completion.
Retro Time // A Software Podcast // Jan ‘20 – Present Co Host / Producer
  • Co Host a podcast centered around the software industry and explores the skills both software developers and designers need to make it in the industry
  • Each episode explores various topics related to not only building great software but also great relationships along the way
  • Uncover valuable insights from notable guests including “Uncle Bob” Martin, Dan North, Tom Greever, and many others
  • Design, build, and maintain retrotimepodcast.com
Learning Hungarian // Jan ’20 – Infinity a category IV language
  • Még nem vagyok elég folyékony. De hamarosan leszek!
The National WWII Museum // Apr ’13 – Apr ‘17 PT305 restoration
  • Served as a volunteer builder on the Higgins PT305 restoration
  • Performed various restoration projects throughout my four- year service
  • Earned certified Deck Hand license
ADPList // Feb ‘21 – Present UX Design Mentor
  • Provide insights on various topics for aspiring designers like job hunting, portfolio reviews, or whiteboard design challenge prep.
  • Awarded top 1% of mentors worldwide.
Black Valley // Jan ‘21 – Present UX Design Mentor
  • Work with an aspiring UX designers over an eight week cohort to prepare them for their first job in the UX industry
  • Provide insights and feedback on resumes, portfolio review, case studies, networking, interview and whiteboard design challenge prep and general career advice
SHULTZILLA // Jun ’06 – Aug ‘15 co-founder & designer
  • Started line of New Orleans-inspired t shirts with my wonderful wife
  • Full page article feature in HOW design magazine
Panel Discussions & Public Speaking
  • #FrontEndParty // Teen Tech Day // Rising Tide // Women In Tech UI/UX Workshop // AIGA Portfolio Review and Panel Discussion // Master the Whiteboard Design Challenge // General Assembly Career Workshops // ADPList Career Shifter Panel Discussion

Education

Tulane University // New Orleans December ‘08
  • BA in Website Development
  • BA in Digital Design

Tools

  • Figma
  • Sketch
  • Axure
  • Miro
  • InVision
  • Adobe Illustrator
  • Adobe Photoshop
  • Adobe InDesign
  • Great Relationships
  • Pen & Paper

Proficiencies

  • Problem Solving
  • Storytelling
  • Prototyping
  • Agile UX
  • HTML/CSS
  • Service Design
  • Interaction Design
  • Service Blueprints
  • Ethnographic Research
  • Workshop Facilitation

Recognitions

shultzilla & shultzilla.com
  • Featured in HOW Magazine // Sep 2012
  • Case Study featured on
    the Woo Themes Blog
  • Featured in
    The Mobile Web Designers Idea Book
aptify.com
  • Featured in
    The Mobile Web Designers Idea Book

Let’s talk about the problem you’re actually trying to solve.

Whether you’re a founder who needs a design partner, a team that needs strategic UX leadership, or just someone who wants to talk about AI and where design is headed, I’m in.

jeremy@jmillspaysbills.com
504.289.6439

Let’s Chat

    Thanks for Stopping By

    Thanks for taking the time to learn a little bit more about me. I hope you like what you've seen. I can't wait to hear from you.

    jeremy@jmillspaysbills.com
    504.289.6439

    © 2020 JMillsPaysBills : : Jeremy Miller